ON *********, I renewed Malwarebytes Premium RENEWAL REF * *********. Activation Key...

GetHuman6612530's Account Access issue with Malwarebytes from September 2021

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman6612530's own words
ON *********, I renewed Malwarebytes Premium RENEWAL REF * *********. Activation Key: CBJ*W-NMKMW-KT**K-H*PEG. Paid $**.** FOR * Devices, * Year subscription on my card *****.*The previous subscription expiration date was to be **********. I paid ahead on **********.*My EMAIL ADDRESS is incorrect on my profile. Because my email is incorrect, I am not able to login. I don't know if my subscription is actually activated. The reason my email changed is that our emails were hacked last December (****) forcing my wife and me to get new email addresses. We have changed profile information with all our other various accounts due to the hack. Please call us so we can update our profile with Malwarebytes. We paid by a different credit card this time bec we had to get new cards. The new card ends in -****. We do not have PAYPAL for renewal anymore either. Please call me to be sure Malwarebytes got paid and to discuss our necessary profile changes. How do I activate this renewal on my laptop and computer as the * allowed devices?? I will appreciate a phone call to discuss all these issues.*Thanks in advance for your help,*CELL*TEXT ***-***-**** James B. Nicholas (B. Nicholas)***** Weyhill Drive, Arlington, TX ******New email: *****@***.com NOTE: (FORMER email on act: *****@***.com)*FORMER home phone ***-***-**** (we dropped this home number *******).

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Malwarebytes

Account Access issue
Reported by GetHuman6612530
Sep 17th, 2021 - a year ago
Not resolved
Seen by 24 customers so far
Similar issue to 904 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman6612530 started working on this issue
Sep 17th, 2021 10:10pm
GetHuman6612530 indicated the issue is not fixed yet.
Sep 20th, 2021 2:20pm

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