Trying to download software support tool but it keeps saying there's an file error in t...

GetHuman-jjowenfa's customer service issue with Malwarebytes from March 2021

Help with my Malwarebytes issue
The issue in GetHuman-jjowenfa's own words
Trying to download software support tool but it keeps saying there's an file error in trying to download.*Trying to use it because scan won't run, just freezes.

GetHuman-jjowenfa did not yet indicate what Malwarebytes should do to make this right.

How GetHuman-jjowenfa fixed the problem
Not quite sure, but I restarted the computer, and the process of downloading restarted automatically! But after the restart within the support tool download, the exe file was lost for some reason. Because as part of this, MB is deinstalled, I reinstalled MB, reactivated, and it appears OK now. As I say, more by luck than judgment, but as the old story goes - switch off and start again!
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Customer service issue
Reported by GetHuman-jjowenfa
Mar 23rd, 2021 - 2 months ago
GetHuman-jjowenfa shared how to fix
Seen by 2 customers so far
Similar issue to 1128 others
0 customers following this
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GetHuman-jjowenfa started working on this issue
Mar 23rd 11:00am
GetHuman-jjowenfa confirmed the issue is fixed. Hooray!
Mar 25th 3:21pm

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