Trying to download software support tool but it keeps saying there's an file error in t...

GetHuman-jjowenfa's customer service issue with Malwarebytes from March 2021

Help with my Malwarebytes issue
The issue in GetHuman-jjowenfa's own words
Trying to download software support tool but it keeps saying there's an file error in trying to download.*Trying to use it because scan won't run, just freezes.

GetHuman-jjowenfa did not yet indicate what Malwarebytes should do to make this right.

How GetHuman-jjowenfa fixed the problem
Not quite sure, but I restarted the computer, and the process of downloading restarted automatically! But after the restart within the support tool download, the exe file was lost for some reason. Because as part of this, MB is deinstalled, I reinstalled MB, reactivated, and it appears OK now. As I say, more by luck than judgment, but as the old story goes - switch off and start again!
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Malwarebytes customer problems.
How Do I Cancel My Account with Malwarebytes?How do I get technical support From Malwarebytes?
Do you have a customer issue as well?
We can help you get Malwarebytes's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Malwarebytes issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Malwarebytes

Customer service issue
Reported by GetHuman-jjowenfa
Mar 23rd, 2021 - 2 months ago
Fixed
GetHuman-jjowenfa shared how to fix
Seen by 2 customers so far
Similar issue to 1128 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-jjowenfa started working on this issue
Mar 23rd 11:00am
GetHuman-jjowenfa confirmed the issue is fixed. Hooray!
Mar 25th 3:21pm

Paying Too Much for TV?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers