I was attempting to upgrade to Malwarebytes premium and got diverted to the PRIVACY uti...

GetHuman-somelo's customer service issue with Malwarebytes from January 2021

Help with my Malwarebytes issue
First: share to improve GetHuman-somelo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-somelo may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-somelo's own words
I was attempting to upgrade to Malwarebytes premium and got diverted to the PRIVACY utility which is incompatible I was charged and already attempted customer support I should have the above services but only have the free and have not installed the PRIVACY option please help or I'll need to file with bank on fraud

GetHuman-somelo did not yet indicate what Malwarebytes should do to make this right.

How GetHuman-somelo fixed the problem

We are waiting for GetHuman-somelo to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Malwarebytes customer problems.
How Do I Cancel My Account with Malwarebytes?How do I get technical support From Malwarebytes?
Do you have a customer issue as well?
We can help you get Malwarebytes's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Malwarebytes issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Malwarebytes

Customer service issue
Reported by GetHuman-somelo
Jan 18th, 2021 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1128 others
0 customers following this

Timeline

GetHuman-somelo started working on this issue
Jan 18th 10:52am

Moving? We Make It Easy.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians