We had a computer glitch and are being double billed for the service. This first occurr...
GetHuman-kpierso's Refund a Charge issue with Malwarebytes from November 2020
4 views | 1141 similar | 0 following
Help with my Malwarebytes issue
First: share to improve GetHuman-kpierso's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Malwarebytes help.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-kpierso may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-kpierso's own words
We had a computer glitch and are being double billed for the service. This first occurred last year when we signed up and occurred again with the automatic renewal. The fee is $**.** Device - Laptop-LFRKOA**. Edition - Premium*License Key - CB*JZ-NBMHH-GFPWH-W*GKR**Credit card. Bank of Hawaii Master Card. User. Kathy A. Poettgen**We would like to have a credit back or extend this current multiple payment to the next renewal.**I called your gethuman* *** *** **** and pressed zero and was an invalid number so unable to speak with a human. This was Friday the **th at approximately *:** PM EST.**We are located at Honolulu, Hawaii which is five hours behind EST. Please call me or send an email. My tel is *** *** ****.**If you cannot assist put me in touch with Malware Bytes.**Mahalo Nui Loa,*Kimo Pierson
GetHuman-kpierso did not yet indicate what Malwarebytes should do to make this right.
I have an issue with Malwarebytes too
How GetHuman-kpierso fixed the problem
We are waiting for GetHuman-kpierso to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Malwarebytes customer problems.
We can help you get Malwarebytes's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.