We had a computer glitch and are being double billed for the service. This first occurr...

GetHuman-kpierso's Refund a Charge issue with Malwarebytes from November 2020

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The issue in GetHuman-kpierso's own words
We had a computer glitch and are being double billed for the service. This first occurred last year when we signed up and occurred again with the automatic renewal. The fee is $**.** Device - Laptop-LFRKOA**. Edition - Premium*License Key - CB*JZ-NBMHH-GFPWH-W*GKR**Credit card. Bank of Hawaii Master Card. User. Kathy A. Poettgen**We would like to have a credit back or extend this current multiple payment to the next renewal.**I called your gethuman* *** *** **** and pressed zero and was an invalid number so unable to speak with a human. This was Friday the **th at approximately *:** PM EST.**We are located at Honolulu, Hawaii which is five hours behind EST. Please call me or send an email. My tel is *** *** ****.**If you cannot assist put me in touch with Malware Bytes.**Mahalo Nui Loa,*Kimo Pierson

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Malwarebytes

Refund a Charge issue
Reported by GetHuman-kpierso
Nov 13th, 2020 - 5 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 1141 others
0 customers following this

Timeline

GetHuman-kpierso started working on this issue
Nov 13th, 2020 8:46pm