I purchased *x Malwarebytes Premium on *-*-** for three computers. I purchased an add...

GetHuman-helwigp's Upgrade Account issue with Malwarebytes from May 2020

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The issue in GetHuman-helwigp's own words
I purchased *x Malwarebytes Premium on *-*-** for three computers. I purchased an add on for additional devices (*) on *-*-**. The two additional devices are iPhones. I want to know how to download the product I HAVE ALREADY PAID FOR to my iPhones. I do not want to pay $* to get an answer. I paid for your product and should have customer service available to me. It should be included in the original cost of the product. *I also don't want to go on my phone and upgrade to premium, and be asked to pay again. I HAVE ALREADY PAID FOR THIS.*Someone needs to send me the instructions on how to download the product I HAVE ALREADY PAID FOR to my iPhones. If this cannot be done I want a refund for this additional purchase.

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Malwarebytes

Upgrade Account issue
Reported by GetHuman-helwigp
May 28th, 2020 - 5 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 896 others
0 customers following this

Timeline

GetHuman-helwigp started working on this issue
May 28th 9:47pm
GetHuman-helwigp indicated the issue is not fixed yet.
Jun 1st 12:27am

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