Last week Malwarebytes decided that MS Office was "malware" and blocked access to Word...

GetHuman-wordster's customer service issue with Malwarebytes from February 2019

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The issue in GetHuman-wordster's own words
Last week Malwarebytes decided that MS Office was "malware" and blocked access to Word and Excel, which I use every day. And it just did it again today. The first time, a highly competent Microsoft tech helped unravel the problem and said he had had many of the same complaints. Something is clearly wrong with Malwarebytes if it blocks the most popular programs in the world like Word and Excel. I sent your company a detailed letter, explaining what happened and I never got a reply. Now it's happening all over again. If I cannot get an answer today, I am uninstalling Malwarebytes and telling the industry mags about what a piece of junk it has become. So, fix it or be gone.
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Malwarebytes

Customer service issue
Reported by GetHuman-wordster
Feb 15th, 2019 - 8 mons ago
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GetHuman-wordster started working on this issue
Feb 15th 11:18pm