Sirs*I am an eighty year old now and a very slow learner and not very competent on the...

GetHuman1031023's customer service issue with Malwarebytes from August 2018

2 views
 | 
176 similar
 | 
0 following
Help with my Malwarebytes issue
First: share to improve GetHuman1031023's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1031023's next move: talk to Malwarebytes when they open.
Malwarebytes's call center is closed now. We will send GetHuman1031023 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1031023 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman1031023's own words
Sirs*I am an eighty year old now and a very slow learner and not very competent on the computer a few years ago I purchased your anti-malware program and paid it through Pay-Pal for some unknown reason they took two payments for the program on the same day and I never spotted it then the same happened the next year I tried to cancel your program and don't think its protecting my computer now, as I don't use the computer much now I don't think I need your high protection and only use it very little now, however I have just noticed that pay- pal has paid you another two payments I am not even using the program* can you please advise me how to sort out my problem and hopefully get a refund* Thanks for any help that you can give best regards KEN
GetHuman1031023 did not yet indicate what Malwarebytes should do to make this right.
I have an issue with Malwarebytes too
How GetHuman1031023 fixed the problem
We are waiting for GetHuman1031023 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Malwarebytes's attention and get better help faster. Tap below to get started.
Having Malwarebytes issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Malwarebytes email you?
This email address isn't valid
Follow this issue
See how GetHuman1031023 fixes it.
This email address isn't valid

Malwarebytes

Customer service issue
Reported by GetHuman1031023
Aug 24th, 2018 - 4 mons ago
I have an issue with Malwarebytes too
Not resolved
Seen by 2 customers so far
Similar issue to 176 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1031023 started working on this issue
Aug 24th 12:40pm