My payment was declined because my old credit card it's expired. I can't edit my billin...

GetHuman-noemimon's customer service issue with MailChimp from August 2020

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The issue in GetHuman-noemimon's own words
My payment was declined because my old credit card it's expired. I can't edit my billing information and my payment method. When I try to do it, the system tells me "We need to validate your contact address in order to add * edit a payment method" and when I try to change this fields with another mail address or something else the replay is "There was an issue validating that address".**How can I solve this problem?

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Customer service issue
Reported by GetHuman-noemimon
Aug 24th, 2020 - 2 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 804 others
0 customers following this

Timeline

GetHuman-noemimon started working on this issue
Aug 24th 1:25pm