We hired a company to do a newsletter for us. They set up a MailChimp account with two...

GetHuman-yandgcli's customer service issue with MailChimp from May 2019

Help with my MailChimp issue
The issue in GetHuman-yandgcli's own words
We hired a company to do a newsletter for us. They set up a MailChimp account with two source verification. We have since canceled our agreement with this company. He has given me the code so I could change the phone number. I got in but could find nowhere to change the phone number. I changed the verification to e-mail, but it keeps reverting to his phone number. Now I can't get into the account to send our latest newsletter. How can I get into the account to change verification? I have username and password.
GetHuman-yandgcli did not yet indicate what MailChimp should do to make this right.
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MailChimp

Customer service issue
Reported by GetHuman-yandgcli
May 8th, 2019 - 2 mons ago
I have an issue with MailChimp too
Fixed
Seen by 4 customers so far
Similar issue to 2188 others
0 customers following this
Items needed
Account username
Email address on the account
Password on the account
Timeline
GetHuman-yandgcli started working on this issue
May 8th 6:13pm
GetHuman-yandgcli confirmed the issue is fixed. Hooray!
May 8th 11:06pm