I see that your image editing application is currently being improved upon. However, I...

GetHuman-jmerlo's customer service issue with MailChimp from December 2018

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The issue in GetHuman-jmerlo's own words
I see that your image editing application is currently being improved upon. However, I have been trying to resize my image correctly so it can fit into the auto-size segment. This has proven to be impossible after recreating the image more than * times and wasting more than * hours on this. Could someone PLEASE help me get the image to fit. I am using the pixel count that is noted when using the auto resize function, however the site keeps resizing my file when I upload and so it never fits into the crop selection. I need to have this finalized today and am still struggling on what is usually the most simple part of the newsletter. If someone could please reach out as soon as possible, that would be greatly appreciated. Also, please advise when the image editing function will be back and live again, so I can prepare for next month.
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Customer service issue
Reported by GetHuman-jmerlo
Dec 7th, 2018 - 5 mons ago
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Seen by 5 customers so far
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GetHuman-jmerlo started working on this issue
Dec 7th, 2018 5:30pm