I see that your image editing application is currently being improved upon. However, I...
GetHuman-jmerlo's customer service issue with MailChimp from December 2018
Help with my MailChimp issue
First: share to improve GetHuman-jmerlo's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jmerlo's next move: go to the MailChimp help center.
MailChimp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jmerlo will want to follow the link below to head to their help center. We will check on GetHuman-jmerlo later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-jmerlo's own words
I see that your image editing application is currently being improved upon. However, I have been trying to resize my image correctly so it can fit into the auto-size segment. This has proven to be impossible after recreating the image more than * times and wasting more than * hours on this. Could someone PLEASE help me get the image to fit. I am using the pixel count that is noted when using the auto resize function, however the site keeps resizing my file when I upload and so it never fits into the crop selection. I need to have this finalized today and am still struggling on what is usually the most simple part of the newsletter. If someone could please reach out as soon as possible, that would be greatly appreciated. Also, please advise when the image editing function will be back and live again, so I can prepare for next month.
GetHuman-jmerlo did not yet indicate what MailChimp should do to make this right.
I have an issue with MailChimp too
How GetHuman-jmerlo fixed the problem
We are waiting for GetHuman-jmerlo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.