We aren't able to re-size the photos in our latest newsletter. There appears to be a sy...

GetHuman-mlmcclur's customer service issue with MailChimp from December 2018

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The issue in GetHuman-mlmcclur's own words
We aren't able to re-size the photos in our latest newsletter. There appears to be a system message that says, "We are working on a custom resizing fix—for now, let’s auto resize." When we click on the "auto resize" link we're taken to a screen that allows us to crop the photo but not actually enter resize parameters. We have over a dozen photos in our newsletter, most are *-*K in size, and we're concerned that it won't make it through most email servcrs.
GetHuman-mlmcclur did not yet indicate what MailChimp should do to make this right.
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How GetHuman-mlmcclur fixed the problem
I was able to contact a Mailchimp rep via chat (found a link online) to ask them about the resize problem. They are implementing a fix to the problem* I have no idea when that will be resolved. In the meantime, they suggested using the crop feature to re-size photos as a work-around.
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Customer service issue
Reported by GetHuman-mlmcclur
Dec 6th, 2018 - a mon ago
I have an issue with MailChimp too
GetHuman-mlmcclur shared how to fix
Seen by 4 customers so far
Similar issue to 1094 others
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GetHuman-mlmcclur started working on this issue
Dec 6th, 2018 3:31am
GetHuman-mlmcclur confirmed the issue is fixed. Hooray!
Dec 10th, 2018 2:18am