We aren't able to re-size the photos in our latest newsletter. There appears to be a sy...
GetHuman-mlmcclur's customer service issue with MailChimp from December 2018
Help with my MailChimp issue
The issue in GetHuman-mlmcclur's own words
We aren't able to re-size the photos in our latest newsletter. There appears to be a system message that says, "We are working on a custom resizing fix—for now, let’s auto resize." When we click on the "auto resize" link we're taken to a screen that allows us to crop the photo but not actually enter resize parameters. We have over a dozen photos in our newsletter, most are *-*K in size, and we're concerned that it won't make it through most email servcrs.
GetHuman-mlmcclur did not yet indicate what MailChimp should do to make this right.
I have an issue with MailChimp too
How GetHuman-mlmcclur fixed the problem
I was able to contact a Mailchimp rep via chat (found a link online) to ask them about the resize problem. They are implementing a fix to the problem* I have no idea when that will be resolved. In the meantime, they suggested using the crop feature to re-size photos as a work-around.
Please help with my MailChimp issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.