We are The Polish Pottery Outlet and made the switch to Mailchimp not so long ago. On S...

GetHuman1654596's customer service issue with MailChimp from November 2018

1012 similar
0 following
Help with my MailChimp issue
First: share to improve GetHuman1654596's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1654596's next move: go to the MailChimp help center.
MailChimp doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1654596 will want to follow the link below to head to their help center. We will check on GetHuman1654596 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1654596 may need:
Account username, Email address on the account, and Password on the account
The issue in GetHuman1654596's own words
We are The Polish Pottery Outlet and made the switch to Mailchimp not so long ago. On Saturday, I sent out a notice to my "Online" Segment customers announcing that our Cyber Monday ad would be sent on Sunday, Nov. **th at noon (MST). I scheduled and sent the ad at that time. *After Cyber Monday, I learned that gmail customers received the email in their Spam folders (but not the earlier notification). They comprise almost *** of that email list. *Naturally, it had a huge effect on our Cyber Monday results. And now, I am trying to mend the relationship with those customers. *I'd like to know why this email failed to reach the inbox of our Gmail customers and what can be done to never have the situation repeat.
GetHuman1654596 did not yet indicate what MailChimp should do to make this right.
I have an issue with MailChimp too
How GetHuman1654596 fixed the problem
We are waiting for GetHuman1654596 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get MailChimp's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having MailChimp issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1654596 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1654596
Nov 29th, 2018 - 9 mons ago
I have an issue with MailChimp too
Not resolved
Seen by 2 customers so far
Similar issue to 1012 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1654596 started working on this issue
Nov 29th, 2018 6:13pm