Dear Sirs,**A week ago we started our first Add in order for our campaign next week. Af...

GetHuman1653894's customer service issue with MailChimp from November 2018

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The issue in GetHuman1653894's own words
Dear Sirs,**A week ago we started our first Add in order for our campaign next week. After * days we received an email saying that our Add is canceled because there are to many words in a pic. Yet there are no words in our pics at all! There is * pic containing numbers as our campaign is regarding a online Advent Calender. **Nevertheless, we wanted to get back on track with our Add so we replaced the 'number-pic' with a ordinary pic which, again, do not contain ANY WORDS.*The replaced pic could not be in the canceled Add so we made a new one. PAID that one also and....? Again an email saying that our pic does contain to many words. THERE ARE NO WORDS IN OUR PICS.*Now we have paid, in full, for * Add' and both of the Adds have been canceled.**Please, we would like to know what to do. On internet page from Mailchimp there is no way to get in contact with Customer Service. **Looking forward to hear from you.
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Customer service issue
Reported by GetHuman1653894
Nov 29th, 2018 - 9 mons ago
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GetHuman1653894 started working on this issue
Nov 29th, 2018 4:52pm
GetHuman1653894 indicated the issue is not fixed yet.
Nov 29th, 2018 7:53pm