We are paying for two accounts and need to retrieve the original by getting through sec...

GetHuman1645535's customer service issue with MailChimp from November 2018

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Help with my MailChimp issue
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GetHuman1645535's next move: go to the MailChimp help center.
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Before contacting them, items GetHuman1645535 may need:
Account username, Email address on the account, and Password on the account
The issue in GetHuman1645535's own words
We are paying for two accounts and need to retrieve the original by getting through security questions, etc. (since we are not aware of the password). We started a new account, but are still paying for the original, seemingly for nothing. We need help to retrieve the data stored in three files with MailChimp on the original account. Who can help us? IMMEDIATELY. This is now escillated to my desk! I need answers, please!
GetHuman1645535 did not yet indicate what MailChimp should do to make this right.
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Customer service issue
Reported by GetHuman1645535
Nov 28th, 2018 - 9 mons ago
I have an issue with MailChimp too
Not resolved
Seen by 3 customers so far
Similar issue to 998 others
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GetHuman1645535 started working on this issue
Nov 28th, 2018 3:39pm