I have a fundraising company, Up Tempo Fundraising, for Non-profit organizations (Texa...
GetHuman-coachpur's customer service issue with MailChimp from November 2018
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The issue in GetHuman-coachpur's own words
I have a fundraising company, Up Tempo Fundraising, for Non-profit organizations (Texas Public Schools). My company is growing each year and I am wanting to make sure Mail Chip is the best product to get my campaigns to subscribers. My biggest competitor is one of your largest clients, Snap Raise. For some reason they are able to send all email without using a cleaning software (I know because we used there sofware before). For our clean up software we use a *rd party program called " Bulk verify". One of the problems we have is it takes out valid subscriber's email address titled "unknown" along with invalided emails. Therefore, we have subscribers being removed that need to stay in the campaign . We have done this to keep a low bounce rate. I am wanting to know if you have a better recommendation for this email clean up software or how Snap Raise does this without cleaning up the email lists?
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