I'm trying to get into my email account and it's saying the password I have is incorrec...

GetHuman-annedix's customer service issue with Mail.com from March 2019

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The issue in GetHuman-annedix's own words
I'm trying to get into my email account and it's saying the password I have is incorrect. I know that it's correct but your system passes me to chat! I don't want to chat and that should be my choice. Your site has always had a way to recover my password without speaking to a human, however when that didn't pop up I felt someone is phishing to get my information! When I called last time I was online the same thing happened as I was trying to complete a transaction! I know someone is trying to get into my account for some reason. I won't allow them that access. I feel as if I need to report mail.com to your regulator! I use this website because I need to be able to recover my password if needed! I don't want to speak to anyone at all! I just need you to stop by passing the recover password portion or I'll just have to go to another website where it's not required to speak to a live person.
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Mail.com

Customer service issue
Reported by GetHuman-annedix
Mar 12th, 2019 - 5 mons ago
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GetHuman-annedix started working on this issue
Mar 12th 5:40pm