We just upgraded to MagicJack Go and it DOES NOT work right.*We were talked into buying...

GetHuman2636403's customer service issue with MagicJack from March 2019

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The issue in GetHuman2636403's own words
We just upgraded to MagicJack Go and it DOES NOT work right.*We were talked into buying two M*J Go and we only connected one to see if it is what we need. We are having problems with it and can't contact the M*J support team. I tried the phone and we're put on hold indefinitely, tried the chat, can not locate M*J cares at M*J .com if there is such a site.* *Problem* *When a friend called, I answered, I said hello and started talking to them when I realized they could not hear me. They said ****-O several times. I could hear them but they could hear me. They tried to called back and the call was intercepted with a message "the MagicJack customer you called is not available". I was waiting at the phone for my friend to call back. I finally called them back on my cell phone. *Can this be fixed or should we just return the "NEW M*J GO"??? *How can I get help on the phone from M*J support??* Very Unhappy Customers*Rick & Janet*@ *** ***-****
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MagicJack

Customer service issue
Reported by GetHuman2636403
Mar 29th, 2019 - 6 mons ago
I have an issue with MagicJack too
Not resolved
Seen by 3 customers so far
Similar issue to 3551 others
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Timeline
GetHuman2636403 started working on this issue
Mar 29th 11:03pm