A lightening storm recently knocked out all configurations in our router, which had to...

GetHuman-mmmtka's customer service issue with MagicJack from November 2018

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The issue in GetHuman-mmmtka's own words
A lightening storm recently knocked out all configurations in our router, which had to be changed. We took the router to our internet provider and this was done, returning us to service, and the router is now working, except MagicAp isn't, and seems to be in the dark as to even it's number, which I did put back in, but the device is not being recognized. I'm thinking that the new configuration of the router is the issue. How can I reset Magic Ap to recognized the new setup we have for internet now? I've tried both the router plug-in and the direct computer plug in to no avail. Please help.
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MagicJack

Customer service issue
Reported by GetHuman-mmmtka
Nov 25th, 2018 - 10 mons ago
I have an issue with MagicJack too
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Seen by 2 customers so far
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Timeline
GetHuman-mmmtka started working on this issue
Nov 25th, 2018 9:32pm