August **th I tried to hook up a MagicJack device to my elderly parents satellite high...
GetHuman-kenthend's customer service issue with MagicJack from September 2018
Help with my MagicJack issue
First: share to improve GetHuman-kenthend's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kenthend's next move: talk to MagicJack when they open.
MagicJack's call center is closed now. We will send GetHuman-kenthend a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-kenthend may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-kenthend's own words
August **th I tried to hook up a MagicJack device to my elderly parents satellite high-speed internet. The phone number we were trying to port in was ***-***-****. Once we got the machine working the signal was horrible. I called customer support and after ** minutes and telling them multiple times it was a satellite signal they finally told me it will not work with a satellite high speed. I had just purchased & paid in full the first years service with my American Express. When I found out that your device did not work, I canceled my service. Well actually the gentleman had to send me to someone else to cancel my account. I assumed, my first mistake, that magic jack was forthright and did what they told me they would do. However I get an advisement today that you all are charged me $** to my American Express for a cancelled account. Please credit my AMEX the ***-plus dollars that I paid you at the end of August, and remit the $** you took for me yesterday. My email address is K*****@***.com. Once the credit is issued, please alert me via email, or via cell phone ***-***-**** . Thank you very much for your assistance.
GetHuman-kenthend did not yet indicate what MagicJack should do to make this right.
I have an issue with MagicJack too
How GetHuman-kenthend fixed the problem
We are waiting for GetHuman-kenthend to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.