August **th I tried to hook up a MagicJack device to my elderly parents satellite high...

GetHuman-kenthend's customer service issue with MagicJack from September 2018

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The issue in GetHuman-kenthend's own words
August **th I tried to hook up a MagicJack device to my elderly parents satellite high-speed internet. The phone number we were trying to port in was ***-***-****. Once we got the machine working the signal was horrible. I called customer support and after ** minutes and telling them multiple times it was a satellite signal they finally told me it will not work with a satellite high speed. I had just purchased & paid in full the first years service with my American Express. When I found out that your device did not work, I canceled my service. Well actually the gentleman had to send me to someone else to cancel my account. I assumed, my first mistake, that magic jack was forthright and did what they told me they would do. However I get an advisement today that you all are charged me $** to my American Express for a cancelled account. Please credit my AMEX the ***-plus dollars that I paid you at the end of August, and remit the $** you took for me yesterday. My email address is K*****@***.com. Once the credit is issued, please alert me via email, or via cell phone ***-***-**** . Thank you very much for your assistance.
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Customer service issue
Reported by GetHuman-kenthend
Sep 28th, 2018 - 2 mons ago
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GetHuman-kenthend started working on this issue
Sep 28th 12:58am