I need an answer ASAP

GetHuman-bjlamb's customer service issue with MagicJack from August 2018

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The issue in GetHuman-bjlamb's own words
Trying not to have to pay the $*.** for ***. I don't remember ever using it and I don't want it and I will never use. I have my cell phone to do that. Can I get a refund, NOW. I don't like having to pay this and I just might cancel my MagicJack, if you can't do this for me. ... Why am I being charged for *** service, I don't need and I won't use it. They're threating to come after me for a payment!!!!! Your representative (Veronica) says I don't have to pay it. How do I know she's correct????? I need an answer from you ASAP***Dear BONNIE LAMB,*This is a bill for *** service - *** BILL*: ******* SECOND NOTICE!*Certain emergency communications districts have required that we attempt to bill you via email the charges they impose for your being able to dial *** services. It is important that you pay this charge. If you do not pay this government-imposed charge, the emergency communications district in your jurisdiction may seek to collect any amounts from you directly.*magicJack does not profit at all for this service and the funds we collect are turned over to the government authority pursuant to their requirements.*Please click here to find out the specific charges in your area and you will be directed on how to pay for them.*Thank you,*magicJack*FREE YOUR PHONE****** magicJack. All Rights Reserved.
I don't need ***, I have a cell phone for that!!!
In writing I don't have yo pay this!!!!
I pay my bills and I took * years with MagicJack.
Tried talking to you through here and it's not working. If you care to solve this, CALL ME ***-***-****. This needs to be settled ASAP!!!!!
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MagicJack

***
Customer service issue
Reported by GetHuman-bjlamb
Aug 24th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1149 others
0 customers following this

Timeline

GetHuman-bjlamb started working on this issue
Aug 24th, 2018 2:16pm
GetHuman-bjlamb indicated the issue is not fixed yet.
Aug 24th, 2018 3:21pm
GetHuman-bjlamb indicated the issue is not fixed yet.
Aug 24th, 2018 3:29pm
GetHuman-bjlamb indicated the issue is not fixed yet.
Aug 25th, 2018 2:14pm
GetHuman-bjlamb indicated the issue is not fixed yet.
Aug 25th, 2018 4:26pm
GetHuman-bjlamb indicated the issue is not fixed yet.
Aug 27th, 2018 4:15pm
GetHuman-bjlamb indicated the issue is not fixed yet.
Aug 27th, 2018 4:22pm
GetHuman-bjlamb indicated the issue is not fixed yet.
Nov 10th, 2019 2:32am

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