MagicJack continues to set my phone to the wrong time because MagicJack is defaulting...

GetHuman-bhogan's complaint issue with MagicJack from April 2018

Help with my MagicJack issue
The issue in GetHuman-bhogan's own words
MagicJack continues to set my phone to the wrong time because MagicJack is defaulting to the incorrect time zone for me. I am in Florida on EST, not Texas time. Example: When my time is really "One-Thirty-Five PM" in Orlando, FL, Magic Jack will eventually set the time back "one" hour to "Twelve-Thirty-Five PM". As big as the MajicJack customer base is, how can you continue to default everyone to a Texas time zone? This is a MajicJack problem not a phone problem.**My Vtech Phone Company says:**If you subscribe to Caller ID service, your service provider will automatically set the date and time for each incoming call.* *The time change issue is seen more with VOIP services (Magic Jack, Vonage, etc). This doesn't mean that the phone or the service is defective or bad, it just means that the time zone of the Caller ID is not set correctly.* *Please contact your telephone service provider and ask that they set the time zone to the correct zone for your area.**I don't understand why you don't recognize that all your customers are not in Texas.**If this cannot be fixed, I will consider cancelling my Magic Jack Service and switch to another Voice-over-IP provider that can provide the correct time for my time zone.
GetHuman-bhogan did not yet indicate what MagicJack should do to make this right.
I have an issue with MagicJack too
How GetHuman-bhogan fixed the problem
We are waiting for GetHuman-bhogan to fix the problem and share the solution with the rest of us customers.
Please help with my MagicJack issue
Do you have a customer issue as well?
We can help you get MagicJack's attention and get better help faster. Tap below to get started.
Having MagicJack issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would MagicJack email you?
This email address isn't valid

MagicJack

complaint issue
Reported by GetHuman-bhogan
Apr 27th, 2018 - 5 mons ago
I have an issue with MagicJack too
Not resolved
Seen by 52 customers so far
Similar issue to 1381 others
0 customers following this
Items needed
Where was the item purchased
Order number (if applicable)
Billing address
Timeline
GetHuman-bhogan started working on this issue
Apr 27th 5:53pm
GetHuman-bhogan indicated the issue is not fixed yet.
Apr 28th 5:29am
GetHuman-bhogan indicated the issue is not fixed yet.
Apr 28th 5:30am
GetHuman-bhogan indicated the issue is not fixed yet.
Apr 28th 8:40am
GetHuman-bhogan indicated the issue is not fixed yet.
May 1st 1:00pm
GetHuman-bhogan indicated the issue is not fixed yet.
May 1st 1:01pm