Hello-**I recently made an order through Madewell for a pair of jeans that were on sale...

GetHuman1890336's customer service issue with Madewell.com from January 2019

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The issue in GetHuman1890336's own words
Hello-**I recently made an order through Madewell for a pair of jeans that were on sale. The order number was **********. They are on sale for $**.**, but when I purchased them, for some reason I did not receive the additional **% off sale items that is promised. I contacted Madewell via Facebook and the credit was given back to me on my card. Additionally, upon receiving the item, I realized they were too long and I called customer service to try and make an exchange. Instead of doing so, the woman charged me again for the same item in a petite size, at the $**.** - please note that this item is still on sale, and I am still being charged incorrectly for it. The order number for that is **********. So now, I am being charged twice for the same item when all i was trying to do was make an exchange and I am being double charged, for it, one with an incorrect amount. I have tried contacting Madewell via Facebook Message and Twitter Message and have not received a response. The Live Chat feature that is on the website, is also disabled, so I can't get any help there either. Can someone please contact me immediately so we can get this resolved as soon as possible?**Thank you,**Emily Diamond
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Madewell.com

Customer service issue
Reported by GetHuman1890336
Jan 3rd, 2019 - 4 mons ago
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GetHuman1890336 started working on this issue
Jan 3rd 8:10pm