Hi there,*I went to your Madewell store in Paramus NJ to purchase your Canvas Medium Tr...

GetHuman1021121's customer service issue with Madewell.com from August 2018

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Hi there,*I went to your Madewell store in Paramus NJ to purchase your Canvas Medium Transport Tote in acorn as a gift for my baby sis. I wanted the bag to be embroidered with her innitials for that extra special touch, so the merchant was calling to place my order. The lady on the other end said it was not possible to embroider it and they recommend i take it into the city to have it embroidered. I did not get an explanation as to why it happened and the merchant was also confused. Now I have to make a trip to the city which is a * hr drive away and I will have to pay for shipping to have it sent to her in California. This has been so much extra expense to me. Can you please help me resolve this? I really enjoy shopping at madewell but they should stand by the promises they make to their customers (free embroidery and shipping for insiders). I am an insider member also. Any help or compensation you can offer would be appreciated. Thanks
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Madewell.com

Customer service issue
Reported by GetHuman1021121
Aug 21st, 2018 - a mon ago
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Timeline
GetHuman1021121 started working on this issue
Aug 21st 11:36pm
GetHuman1021121 indicated the issue is not fixed yet.
Aug 22nd 1:51am
GetHuman1021121 indicated the issue is not fixed yet.
Aug 22nd 3:43pm
GetHuman1021121 indicated the issue is not fixed yet.
Aug 23rd 1:10am
GetHuman1021121 confirmed the issue is fixed. Hooray!
Aug 25th 3:25am
GetHuman1021121 confirmed the issue is fixed. Hooray!
Aug 25th 12:33pm