No Delivery As Scheduled ********

GetHuman-debtenb's Missing order issue with Macy's from August 2021

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The issue in GetHuman-debtenb's own words
Get a scheduled delivery actually delivered. ... Experience with Macy's Furniture Order.*Macy's Website or Response and Me, Unsatisfied Customer************************************************When you place an order on, you will receive email updates concerning your order status.**No. Haven't received any emails from Macy's about my order.**Shipping confirmation email. You'll receive a confirmation email after each shipment leaves our warehouse with shipment details and your tracking number. Your order may ship within separate boxes and might be delivered on different dates.*Each shipping confirmation email will provide information on merchandise that has already been shipped or has not been shipped yet.**No. I never received any confirmation email from Macy's about my order. No invoice, yet the funds are indeed cleared.**Order Lookup, enter order number: You can use the number provided at the top of your order confirmation email or invoice.**Oops, can't do that. I never received anything. Let's check my Account. After all, Macy's would make sure I was receiving email communications correctly, right?*Email Well, in my account, that's correct so*that*can't be an issue.**Let's check my name. *No, in my account, that's correct as well, so no issue there. What about my address? I've gone over and over it with Macy's before, let's see what my account says. I even gave directions to enter the resort, go to the first stop sign. That's S. Center*Ave., just turn right and Lot *** is on the left. They can't misunderstand*that! No, my address is right in my account, so that can't be an issue.**Phone number? Can that be an issue? Wait, I have a phone log. Let me see. Well, they have my phone number correct. I'm the next delivery, yay!**Uh, oh. We are way past delivery and zero contact. What could be wrong? **OH! My Macy's account shows my order was already delivered. Hmmmm.... I still have zero living room furniture. Let's give Macy's Customer Service a call.**Macy's: I'm sorry. We have nothing in the notes to explain why the furniture on the truck is not being delivered. The warehouse is closed so I can't check to see what happened. But, I can reschedule you for the very same experience next week!* Do you want me to put you on the*bottom of the list to reattempt delivery next week?**Let me see. Customers are important to Macy's, aren't they? At least, they used to be. Didn't I pay for White-Glove Delivery? What does that even mean these days? Oh, let's just blame it on COVID, that seems to be the blanket excuse for lack of integrity, lack of trust, no communication, no common courtesy, and delays. Yeah, we'll just say it's the Pandemic's fault, even though my order is sitting on a truck scheduled for a week and ready for delivery.**Let me check my Macy's Account today. Oh, mattresses and furniture don't show up as an online purchase, that's right.* Hmmmm. They get my name right to take my funds but that's about it.**So, I'm scheduled for a delivery the end of next week, but... Address, not correct. It doesn't even mention Lot ***, which is crucial. Look at my name and email!!! What a joke. All wrong!**Seriously, Macy's? This is the BEST you can do? Trust is earned and you haven't earned mine. Shame on you! There is NO excuse you can give me. The White-Glove Delivery Crew went home, didn't feel like delivering my furniture, didn't feel like notifying me or Macy's, just probably went home, put their feet up, and had a beer. I should be first on your list, not last. I'm not sitting here with old furniture, excited about new furniture. I'm sitting here with NO FURNITURE.**There are no words. Maybe just plain unprofessional.**Deborah A. Ten Brink******@***.com****.***.****
I haven't had any furniture for months, now I'm put to the bottom of the list again with no plausible explanation as to where my furniture is and why it wasn't delivered.
Get my furniture here as a high priority ASAP not putting me on some future schedule that may not even happen.
Since ****. But I shouldn't have to explain why I'm a good customer. I gave Macy's over $**** in good faith and have nothing in return.
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Get furniture from the warehouse to my home.
Missing order issue
Reported by GetHuman-debtenb
Aug 6th, 2021 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 2406 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order


GetHuman-debtenb started working on this issue
Aug 6th, 2021 1:18pm
GetHuman-debtenb indicated the issue is not fixed yet.
Aug 6th, 2021 6:03pm
GetHuman-debtenb indicated the issue is not fixed yet.
Aug 6th, 2021 6:05pm

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