I made order at Macys.com with shipping abroad (order*x**********) and paid extra $ for...

GetHuman6047291's customer service issue with Macy's from May 2021

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The issue in GetHuman6047291's own words
I made order at Macys.com with shipping abroad (order*x**********) and paid extra $ for fast delivery - over $***. The order was sent by Borderfree in two parcels by DHL. *But in email sent me by DHL delivery address was different from the address in my order. There was a different city. When I contacted to DHL, they told me, that the wrong address was provided by Borderfree. And DHL can not deliver it to the right address, because DHL doesn’t have an office in that town, and that he has to come to pick it up in another city, that is in *** kilometers from him! And nobody else can do that for him, because the mail can be given only to him personally. *Then I contacted to Macy’s international customer service, or Borderfree. (By the way, when you open Borderfree website, on the first page you see that: “The World’s Best Stores Delivered Directly To You. *From your first search, to your front door...”)*So, I sent them multiple emails. I was hoping, that they could recall parcels and send them with such mail that could deliver them to the addressee. But the problem wasn’t solved. *Then I contacted to DHL again, but they also could not help me at all. Because they just don’t have delivery option in that town. Also, as Borderfree changed the address, the parcels are going to be delivered to this address, that is a similar address, but in another city, where DHL has office. Because Borderfree decided so. Smart solution, isn’t it?*As a result, my order has not going to be delivered to addressee.*I’m feeling awful! In fact, Macy’s and Borderfree misled me by offering a service that they could not actually do for me, that created us a problem instead of a pleasure from making*taking a gift. *I want to cancel this order and get full refund.

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Macy's

Customer service issue
Reported by GetHuman6047291
May 8th, 2021 - 9 months ago
Not resolved
Seen by 32 customers so far
Similar issue to 2476 others
0 customers following this

Timeline

GetHuman6047291 started working on this issue
May 8th, 2021 7:36pm

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