Hello I bought a diamond braceletfor my girl friend and when we went out * days after i...

GetHuman5539117's customer service issue with Macy's from December 2020

Help with my Macy's issue
The issue in GetHuman5539117's own words
Hello I bought a diamond braceletfor my girl friend and when we went out * days after i purchased it she wore it for * hrs and we saw there was a diamond missing. Took back to the store clearwater mall fl and they said they would send it out to be fixed. They received the bracelet on nov **. Still waiting. Now they say they are waiting for the diamond chip and maybe shipped out on Dec **. I dont know why they just dont give me a replacement since it is going to take so long* * store has * left. Christmas is coming???? What is the return poilicy? Thanks Robert Duncan ***-***-**** *****@***.com

GetHuman5539117 did not yet indicate what Macy's should do to make this right.

I have an issue with Macy's too
How GetHuman5539117 fixed the problem

We are waiting for GetHuman5539117 to fix the problem and share the solution with the rest of us customers.

Please help with my Macy's issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Macy's customer problems.
How Do I Contact Customer Support for Macy's About a Fraudulent Charge?How Do I Get a Refund from Macy's?How Do I Exchange an Item from Macy’s?Does Macy's Pay for Shipping on Returns or Exchanges?How Do I Track My Macy's Return?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I bought a ruby and diamond ring from Macy's, (ID*******) during the Friends and...Hello, *my name in Claudia Barbarach, last friday ******** i bought in macys and...I returned a diamond bracelet (************) to Macy’s store at la plaza mall, mc...To find out when Macy’s is opening up for business.I want to find out what Macy’s stores are open or when they will openI bought and item and it went on sale the next dayAs stated bought a VITA MIX BLENDER with my MACYS account and after I moved and h...Today I went to Macy’s Backstages in Grossmont Center where I bought a Knick Knac...I purchased day& night cream at Macy's store, then I returned them after *hrs at...I placed an order through Macy’s on **********. When I checked my email the next...
Do you have a customer issue as well?
We can help you get Macy's's attention and get better help faster. Tap below to get started.
Having Macy's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Macy's

Customer service issue
Reported by GetHuman5539117
Dec 10th, 2020 - a year ago
I have an issue with Macy's too
Fixed
Seen by 26 customers so far
Similar issue to 3994 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman5539117 started working on this issue
Dec 10th, 2020 12:52am
GetHuman5539117 indicated the issue is not fixed yet.
Dec 12th, 2020 5:45am
GetHuman5539117 indicated the issue is not fixed yet.
Dec 12th, 2020 2:26pm
GetHuman5539117 indicated the issue is not fixed yet.
Dec 12th, 2020 9:05pm
GetHuman5539117 indicated the issue is not fixed yet.
Dec 14th, 2020 2:37pm
GetHuman5539117 confirmed the issue is fixed. Hooray!
Dec 16th, 2020 4:53pm