Hello I bought a diamond braceletfor my girl friend and when we went out * days after i...

GetHuman5539117's customer service issue with Macy's from December 2020

Help with my Macy's issue
The issue in GetHuman5539117's own words
Hello I bought a diamond braceletfor my girl friend and when we went out * days after i purchased it she wore it for * hrs and we saw there was a diamond missing. Took back to the store clearwater mall fl and they said they would send it out to be fixed. They received the bracelet on nov **. Still waiting. Now they say they are waiting for the diamond chip and maybe shipped out on Dec **. I dont know why they just dont give me a replacement since it is going to take so long* * store has * left. Christmas is coming???? What is the return poilicy? Thanks Robert Duncan ***-***-**** *****@***.com

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Macy's

Customer service issue
Reported by GetHuman5539117
Dec 10th, 2020 - 3 months ago
Fixed
Seen by 14 customers so far
Similar issue to 3994 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman5539117 started working on this issue
Dec 10th, 2020 12:52am
GetHuman5539117 indicated the issue is not fixed yet.
Dec 12th, 2020 5:45am
GetHuman5539117 indicated the issue is not fixed yet.
Dec 12th, 2020 2:26pm
GetHuman5539117 indicated the issue is not fixed yet.
Dec 12th, 2020 9:05pm
GetHuman5539117 indicated the issue is not fixed yet.
Dec 14th, 2020 2:37pm
GetHuman5539117 confirmed the issue is fixed. Hooray!
Dec 16th, 2020 4:53pm