Missing pillow from my order, ordered * and only received one.

GetHuman5514443's Missing order issue with Macy's from December 2020

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Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman5514443's own words
I was trying to get my missing order replaced ... Order *************SensorGel Arctic Gusset Gel-Infused Memory Foam Pillow With Cool Coat Technology - Oversized*Web ID: ********UPC: *************I only received one pillow in this delivery, but there should have been *. I called in to report, the lady said I would receive an email within ** hours telling me a replacement order was placed, but I did not receive the email that the replacement was processed.
I called * days ago, was told I would receive an email within ** hours that replacement was processed. Still haven't received the email.
I want my replacement pillow to be shipped.
I have been a Macy's customer for years.
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Macy's

SensorGel Arctic Gusset Gel-Infused Memory Foam Pillow With Cool Coat Technology - Oversized
Missing order issue
Reported by GetHuman5514443
Dec 2nd, 2020 - 3 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 4031 others
0 customers following this

Timeline

GetHuman5514443 started working on this issue
Dec 2nd, 2020 6:59pm

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