Last night, October *, ****, I ordered The Sak *Sequoia Leather Hobo online. Original...

GetHuman-janwog's customer service issue with Macy's from October 2020

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The issue in GetHuman-janwog's own words
Last night, October *, ****, I ordered The Sak *Sequoia Leather Hobo online. Original price - ***.**. Sale - $***.**. **% VIp Code brought purse down to $**.**. I elected to use Klarna and screen stated * payments of $**.**. When I was checking out using my Master Card, I got an error message telling me that my expiration date needed to be corrected. I couldn't figure out how to do it and backed and finally came to a page where I could correct the error. When I returned to the checkout screen, the VIP code must have been wiped out and I did not notice it or I would have started all over. When I got my receipt it was for $***.** (***.** * sales tax of **.**).*I then got a notice from Klarna that my payments would be $**.** instead of **.**. Even with the sales tax, this amount could not be correct. Then today I saw on my bank account statement that Klarna charged me $**.**! That means I am being charged $**.** more for purse that advertised. *I should have been charged $**.** * *.** * $***.**. That means I should have been charged $**.** for each of the payments to Klarna. I was overcharged $**.** by Klarna on my bank account. My name is Janis Wohlgemuth and my account should be under email of *****@***.com. If I can't have my price adjusted accordingly, please cancel my order and I will order from another store.

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Customer service issue
Reported by GetHuman-janwog
Oct 2nd, 2020 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 4252 others
0 customers following this


GetHuman-janwog started working on this issue
Oct 2nd, 2020 5:30pm
GetHuman-janwog confirmed the issue is fixed. Hooray!
Oct 2nd, 2020 9:47pm
GetHuman-janwog indicated the issue is not fixed yet.
Oct 2nd, 2020 9:47pm
GetHuman-janwog indicated the issue is not fixed yet.
Oct 3rd, 2020 5:14am