where is my order, Macy's where is my order * **********. I purchase this item on...

where is my order, Macy's where is my order * **********. I purchase this item on ******** and today is ******** and I have not received my order. Three weeks since I purchased this item and I have to continue waiting for this to arrive. I called Macys several time and not one answered but got disconnected. Today ******** I had to wait * yes * hours on the phone for one rep to answer, and the lady went ahead and cancel my order. I did not mention cancellation during the conversation. However, during the conversation with the rep asked for the CEO email address, I was told to hold on and after one hour the phone cuts off. Is this the service macys is offering. I am very disappointed with the service, the length of time I have to wait for my order to arrive, inconvenienced for not having the item and there after the order was cancelled. I need to have my item delivered and I am requesting a compensation for the time wasted.