I am having extreme difficulty with Macy’s website. I ordered a pair of shoes I wish t...

GetHuman5054595's Return order issue with Macy's from July 2020

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Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman5054595's own words
I am having extreme difficulty with Macy’s website. I ordered a pair of shoes I wish to return. However, I did this online as a guest. The web link did not populate the return*cancel order prior to shipment. I have gone through the steps only to not generate a shipment label. I have basically wasted hours with your company on this. My next step is to report Macy as not accepting return*cancel! I’ve tried calling... again waste of time!

GetHuman5054595 did not yet indicate what Macy's should do to make this right.

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Macy's

Return order issue
Reported by GetHuman5054595
Jul 11th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 3605 others
0 customers following this

Timeline

GetHuman5054595 started working on this issue
Jul 11th 3:08pm
GetHuman5054595 indicated the issue is not fixed yet.
Jul 13th 10:13pm
GetHuman5054595 indicated the issue is not fixed yet.
Jul 14th 11:19am

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