Order * ********** June **, ****.*I have only received * item. When I track my order, i...

GetHuman5046905's customer service issue with Macy's from July 2020

Help with my Macy's issue
The issue in GetHuman5046905's own words
Order * ********** June **, ****.*I have only received * item. When I track my order, it says the UPS label has been printed.*Where is the other item and when will it be delivered?*If you can't give me a firm delivery date, then refund the order. Please!**Besides that, when I try your automated system, it says the one item was delivered and for more shipments press *. Then, it just keeps repeating the same information about the delivered item.**Thank you,*Harriet Blackwell**** *** ****

GetHuman5046905 did not yet indicate what Macy's should do to make this right.

How GetHuman5046905 fixed the problem
After * weeks of trying to talk to a human and *.** hours on hold waiting to talk to a human. I filed a dispute with credit card. As of this writing I still do not have my order. Macy's needs to step up customer service.
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Macy's

Customer service issue
Reported by GetHuman5046905
Jul 9th, 2020 - 2 years ago
Fixed
GetHuman5046905 shared how to fix
Seen by 20 customers so far
Similar issue to 3527 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman5046905 started working on this issue
Jul 9th, 2020 2:06pm
GetHuman5046905 confirmed the issue is fixed. Hooray!
Jul 12th, 2020 11:59am
GetHuman5046905 confirmed the issue is fixed. Hooray!
Jul 12th, 2020 9:49pm
GetHuman5046905 confirmed the issue is fixed. Hooray!
Jul 12th, 2020 9:49pm

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