I purchased two gowns from Macy's and want to return them by mail.*There is no chat ava...

GetHuman4648555's customer service issue with Macy's from June 2020

Help with my Macy's issue
First: share to improve GetHuman4648555's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4648555 may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman4648555's own words
I purchased two gowns from Macy's and want to return them by mail.*There is no chat available now.*Trying to print a return shipping label has been impossible-I sign into my Macy's account. No orders are listed under the "Online Orders" section. When I look up the order number it shows my items but when I start the return the message "This order was placed when you weren't signed in. To submit your return, sign out then look up the order using the order number."*What? I would be going in circles (I tried this and get the same message even after signing into my account.) There is no useful phone number to talk to a live person at Macy's about getting a return shipping label. What is wrong with their system? I won't be shopping or ordering anything from Macy's in the future.

GetHuman4648555 did not yet indicate what Macy's should do to make this right.

How GetHuman4648555 fixed the problem

We are waiting for GetHuman4648555 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Macy's's attention and get better help faster. Tap below to get started.
Having Macy's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4648555
Jun 24th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 3013 others
0 customers following this


GetHuman4648555 started working on this issue
Jun 24th, 2020 2:04pm