I purchased two gowns from Macy's and want to return them by mail.*There is no chat ava...

GetHuman4648555's customer service issue with Macy's from June 2020

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Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman4648555's own words
I purchased two gowns from Macy's and want to return them by mail.*There is no chat available now.*Trying to print a return shipping label has been impossible-I sign into my Macy's account. No orders are listed under the "Online Orders" section. When I look up the order number it shows my items but when I start the return the message "This order was placed when you weren't signed in. To submit your return, sign out then look up the order using the order number."*What? I would be going in circles (I tried this and get the same message even after signing into my account.) There is no useful phone number to talk to a live person at Macy's about getting a return shipping label. What is wrong with their system? I won't be shopping or ordering anything from Macy's in the future.

GetHuman4648555 did not yet indicate what Macy's should do to make this right.

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Customer service issue
Reported by GetHuman4648555
Jun 24th, 2020 - 8 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 3013 others
0 customers following this


GetHuman4648555 started working on this issue
Jun 24th, 2020 2:04pm

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