Replacement order for original order of dishes which was broken on arrival was said to...

GetHuman4937667's customer service issue with Macy's from June 2020

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The issue in GetHuman4937667's own words
Original order of dishes arrived broken. Was ordered a replacement, but the replacement has since been refunded because it was "discontinued". ... Replacement order for original order of dishes which was broken on arrival was said to now be discontinued and I was refunded instead of being sent a replacement. But it's still being sold on the website.
The item is still for sale on their website, and now they are advertising about opening back up again. But I can't even get to their customer service as a customer from like three months ago.
Sending me my replacement
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Macy's

Replacement Order
Customer service issue
Reported by GetHuman4937667
Jun 10th, 2020 - 4 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 2594 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

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