I was hoping this incident was resolved however, despite the below (cut and pasted-emai...

GetHuman-sheripod's Missing order issue with Macy's from May 2020

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The issue in GetHuman-sheripod's own words
I was hoping this incident was resolved however, despite the below (cut and pasted-email response from Macy's saying that this incident would be resolved -it was not) Instead of receiving the denim INC shirt and belt that was shipped to the wrong address-I received a men's pair of jeans-I did not order and cannot get to a post-office to return to you, and an email saying you are sending me Rayban sunglasses-that I did not order and do not want shipped to me (as another item I have to figure out how to get back to you during this Covid-** crisis-when I can't get to a post office) Below is what was told to me by way of email. Can we still have the below resolve to this incident? Thank you, Sheri Podell*Below was Macy's response that never occurred:*On May **, **** at **:** AM Macy's Customer Service * MacysCustomerS*****@***.com* wrote:**Subject*Your shipping address was changed*You recently requested assistance from our online support center. Below is a summary of your request and our response.*Thank you for reaching out to us! If you have additional questions, we can be reached by phone at *-***-***-****.*Please let us know how easy it was to get your issue resolved!*Response By Email (Adrian U) (********** **:** AM)*Hi SHERI PODELL,**Thank you for your email regarding order number **********.**I am sorry if your entire package was not delivered to your address. I understand that you would prefer a reshipment.**Good news! I was able to request a reshipment for the Steve Madden Double-Ring-Buckle Stretch Belt and INC Studded Jean Skirt . You will receive an e-mail confirming the reshipment and it will include the tracking number once the item ships out.**Since the Hooked Up by IOT Juniors' Side-Tie Cardigan, INC Eyelet Twist-Front Top, and INC Short Sleeve Ribbed V-Neck Top are no longer available, a credit in the amount of $**.** with tax will be procesed within *-* business days. Depending on your bank's processing time, it may take additional days for the credit to post on your Visa card.**Again, we apologize for the inconvenience this has caused you and we appreciate your continuous patronage to Macy's.*We apologize for any inconvenience this may have caused you. If there's anything else we can do to assist you, please don't hesitate to call us at *-***-***-****, or email us at *****@***.com. If you have the time, please take a few moments to click the link below and complete a survey. We're here ** hours a day- * days a week. Thank you for choosing Macys!**Sincerely,*Adrian*Macy s Customer Service*www.macys.com

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Macy's

Missing order issue
Reported by GetHuman-sheripod
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 2136 others
0 customers following this

Timeline

GetHuman-sheripod started working on this issue
May 23rd, 2020 7:27pm
GetHuman-sheripod indicated the issue is not fixed yet.
May 23rd, 2020 7:30pm
GetHuman-sheripod indicated the issue is not fixed yet.
May 23rd, 2020 7:30pm

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