To whom it may concern:*Right before the Pasadena, CA Macy's on Lake Ave. closed for co...

GetHuman-phlagran's Refund order issue with Macy's from May 2020

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The issue in GetHuman-phlagran's own words
To whom it may concern:*Right before the Pasadena, CA Macy's on Lake Ave. closed for covid ** I bought a Shiseido pre-sale purchase of Future Solution LX Travel Collection. Macy's on Lake in Pasadena mailed my purchase to me. Upon opening my purchase I found the night cream in the black container did not have a seal on the container. I opened the jar and found a fair amount of the cream to be missing. The light colored container did and does have a seal upon it. I did not open it to check if the contents were tampered with or not. The cleansing foam also was missing the sealer on the container. The concentrated balancing softener did and does have the seal upon it. Of the * items in my purchase * had been opened and the cream was used. I would like a full refund and need to know how to go about this transaction with your store. I do have my receipt for $***.** and the pick-up receipt as well. Please let me know what the steps are in securing this transaction to the favorability for me as well as Macy's. I did call the Macy's store on Lake Ave. Pasadena, CA to ask them what to do about this situation and the recording told me to go online to take care of this transaction. If you need further information please let me know. Paula LaGrandeur

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Macy's

Refund order issue
Reported by GetHuman-phlagran
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 2116 others
0 customers following this

Timeline

GetHuman-phlagran started working on this issue
May 22nd, 2020 11:13pm
GetHuman-phlagran indicated the issue is not fixed yet.
May 25th, 2020 7:14am

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