my card will be charged twice if I cannot speak to a representative

GetHuman4855398's customer service issue with Macy's from May 2020

Help with my Macy's issue
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Before contacting them, items GetHuman4855398 may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman4855398's own words
I never received a confirmation email on an order and as a result, ordered a second time. Now I am receiving parts of both orders and I need to change some parts of the first order, (I will be sending some items back) cancel the rest of the second one, and stop shipment (if possible) on the second order to avoid my card getting charged in full for both orders, i.e. twice. This is too complex for me to handle online and I need to speak to a representative ASAP
It happened in the first place due to a lack of my receipt of a confirmation email
Allowing me to speak with someone
I am a new customer and went to Macy's specifically expecting great customer service
Calling the Macy's phone number and trying to navigate the online customer service route
How GetHuman4855398 fixed the problem

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Macy's

Customer service issue
Reported by GetHuman4855398
May 22nd, 2020 - 3 years ago
Not resolved
Seen by 78 customers so far
Similar issue to 2067 others
0 customers following this

Timeline

GetHuman4855398 started working on this issue
May 22nd, 2020 1:11am

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