My name is Peggy Picciano. I purchased a mattress and box springs. I tried waiting...

GetHuman-peggypic's Refund order issue with Macy's from May 2020

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The issue in GetHuman-peggypic's own words
My name is Peggy Picciano. I purchased a mattress and box springs. I tried waiting *** days but I found the mattress to be to unbearably uncomfortable because I have rheumatoid arthritis. I use the number under the product description from the website where I purchased the mattress. The young lady told me that there would be a $** pick up fee and a **% usage fee. I found that ridiculous since it doesn’t mention that. And I was planning to just get a different mattress and box springs so why would you charge me $** to pick up when I was going to get one delivered. And if $** pick up fee And **% usage fee why were that mentioned, I may not have purchased my mattress from Macy’s. So if someone could call me back at ***-***-****.

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Macy's

Refund order issue
Reported by GetHuman-peggypic
May 11th, 2020 - 5 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 1764 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman-peggypic started working on this issue
May 11th 8:04pm

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