i paid on the phone. It wasn't credited

GetHuman4499695's customer service issue with Macy's from March 2020

Help with my Macy's issue
The issue in GetHuman4499695's own words
Trying to get the interest charge off the last month's bill. No one from Macy's contacted me, but they did cash my check, including the interest charge. No one informed me why the initial payment never went through. ... Many months ago I bought a $**.** item from Clinique. I had not shopped at Macy's for a very long time, and was in the habit of not opening the statement, my bad. that purchase mounted to $***.**. I received a call about * weeks ago, early on a Sat. morning. I stayed on the line while the credit person ran my bank debit card for the whole amount. "There it went through," she said. *I'm sure she was legit by the way she handled my case. I received an additional bill this month with added interest. The debit is not on my bank account. Can you research this please?*I just mailed a check for the whole amount. Pretty sure the previous time did not deduct.**I want someone to track down the case and find why the call from your credit department did not resolve the issue. Then, I want the added credit to be deducted* added as a credit to my card.*Jackie Williams
Just communicate with me about the * issues above.
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Macy's

Customer service issue
Reported by GetHuman4499695
Mar 20th, 2020 - a year ago
Fixed
Seen by 19 customers so far
Similar issue to 745 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman4499695 started working on this issue
Mar 20th, 2020 7:50pm
GetHuman4499695 indicated the issue is not fixed yet.
Mar 21st, 2020 6:43pm
GetHuman4499695 indicated the issue is not fixed yet.
Mar 21st, 2020 6:43pm
GetHuman4499695 indicated the issue is not fixed yet.
Mar 21st, 2020 6:43pm
GetHuman4499695 indicated the issue is not fixed yet.
Mar 21st, 2020 6:45pm
GetHuman4499695 indicated the issue is not fixed yet.
Mar 24th, 2020 2:05am
GetHuman4499695 indicated the issue is not fixed yet.
Mar 24th, 2020 2:05am
GetHuman4499695 indicated the issue is not fixed yet.
Mar 24th, 2020 2:05am
GetHuman4499695 confirmed the issue is fixed. Hooray!
Mar 30th, 2020 7:42pm
GetHuman4499695 confirmed the issue is fixed. Hooray!
Mar 30th, 2020 7:42pm
GetHuman4499695 confirmed the issue is fixed. Hooray!
Mar 30th, 2020 7:44pm
GetHuman4499695 confirmed the issue is fixed. Hooray!
Mar 30th, 2020 7:47pm
GetHuman4499695 confirmed the issue is fixed. Hooray!
Mar 30th, 2020 7:48pm

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