I do not receive a statement for my credit card payments and when they are due. I have...

GetHuman-sylviake's customer service issue with Macy's from January 2020

Help with my Macy's issue
The issue in GetHuman-sylviake's own words
I do not receive a statement for my credit card payments and when they are due. I have been trying to do a payment online, which seam to be impossible since you do not recognize my email and name, and yet are sending many ads to my email! I do not have time to go in person to your store to view my account and make a payment. I do not want to pay the extra interest rate charges by being late. In other words you are making it very difficult for me doing business with Macy's. PLEASE LET ME KNOW HOW TO DO A PAYMENT ONLINE AND HOW TO RECEIVE STATEMENTS ONLINE?

GetHuman-sylviake did not yet indicate what Macy's should do to make this right.

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Macy's

Customer service issue
Reported by GetHuman-sylviake
Jan 20th, 2020 - 9 months ago
Fixed
Seen by 3 customers so far
Similar issue to 676 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman-sylviake started working on this issue
Jan 20th 3:24am
GetHuman-sylviake confirmed the issue is fixed. Hooray!
Jan 22nd 11:26pm