Order * ***********Hi,*I was placing the order on line last night and I saw that only...

GetHuman3798796's customer service issue with Macy's from October 2019

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The issue in GetHuman3798796's own words
Order * ***********Hi,*I was placing the order on line last night and I saw that only * of the * items had the "Thanks" discount on them (same towel set). I called customer service and she said she would create the order for me and give me **% off the last item. Then she said she couldn't do it because the last item (matching bath rug didn't show available so I had to place the order and she would make the correction on the last item to show the discount. Then I noticed that the "thanks" discount had come off the *st three items. She said she would give me **% off the whole order and make the corrections on her end. I was very happy! This was a replacement order for my mom.I had given it to her for her **th birthday last year (ordered from you) and she just lost her home in the Granada Hills Fire last Friday.Then I receive my order. No discount was taken. I called back and talked to a gentleman and he said he would offer a $** dollar credit off the order. I looked for the conformation this morning-nothing. I called up and talked to another lady and she said I could not receive any more discount. I asked to speak to the supervisor. She said she could only give me **% off the last item-not the **% off the whole order. I don't understand why if it was offered to me last night and not this morning. I am so unhappy. Macys has always gone above and beyond to make the customer happy in the past. What happened?**Sincerely,**April Houle**** ***-****

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Macy's

Customer service issue
Reported by GetHuman3798796
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2333 others
0 customers following this

Timeline

GetHuman3798796 started working on this issue
Oct 20th, 2019 5:00pm

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