I have been a customer of Macy"s for over ** years, very pleased with service, until no...

GetHuman2318836's customer service issue with Macy's from September 2019

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The issue in GetHuman2318836's own words
I have been a customer of Macy"s for over ** years, very pleased with service, until now**I have tried to order some items online and i keep getting a message about a TECHNICAL PROBLEM.**I have phoned on * occasions and first call could not understand the operator at all. Second call, explained my situation and he said no problem, I will sort this and get your order out. I told him what I wanted to order, he kept asking me my details, but he should have had this on his computer. *He assured me the items were ordered and there was NO problem with my account. I would receive an email confirming order. Of course, I did not receive any email. I have a $*** gift card to use so went again online and still telling me there is a problem with my account.**My card is ending with **** - C. Clark -*C*****@***.com **Thank you and await your response.
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Macy's

Customer service issue
Reported by GetHuman2318836
Sep 19th, 2019 - 2 mos ago
I have an issue with Macy's too
Not resolved
Seen by 5 customers so far
Similar issue to 2225 others
0 customers following this
Timeline
GetHuman2318836 started working on this issue
Sep 19th 4:14pm
GetHuman2318836 indicated the issue is not fixed yet.
Sep 19th 9:03pm
GetHuman2318836 indicated the issue is not fixed yet.
Sep 20th 3:33pm