On ********** I purchased a dress from your in Chicago. I returned the dress on...

GetHuman-evaswei's Refund order issue with Macy's from August 2019

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The issue in GetHuman-evaswei's own words
On ********** I purchased a dress from your in Chicago. I returned the dress on ********** and thought the money, $***.**, would go back to my credit card. I received a Merchandise Only Certificate, dated **********, which was not what I wanted. I went to a store and spoke with a representative and requested to money go to my initial credit card. She voided the Merchandise Only Certificate and said I would receive a refund to my card. I called and was told it was processed on ********** and would take * - * months to post. I have no record of the refund posted to the original credit card. I have called numerous times and no one can offer proof this was done. So, I am out of the money and have no recourse. At this point, I would be happy with a MOC and I could at least buy merchandise for the refund amount. I am amazed that Macy"s can not tell me the actual day the refund posted. I thought you have a fiduciary responsibility to your customers. Needless to say, I will not ever shop at Macy's. The purchase used the name Gabriele Sweidel (legal name).

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Macy's

Refund order issue
Reported by GetHuman-evaswei
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 2118 others
0 customers following this

Timeline

GetHuman-evaswei started working on this issue
Aug 2nd, 2019 10:48pm
GetHuman-evaswei indicated the issue is not fixed yet.
Aug 5th, 2019 5:36pm