Please see the correspondence below between Macy's Customer Service department and me...

GetHuman-kjfc's customer service issue with Macy's from March 2019

72 views | 1630 similar | 0 following
Help with my Macy's issue
Next: our robot will wait on hold for GetHuman-kjfc to get a Macy's rep on the line!
Always use the GetHuman Phone to call Macy's. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-kjfc may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman-kjfc's own words
Please see the correspondence below between Macy's Customer Service department and me. I have copied and paste the email for your review and considerating and hopefully a resolution. ***Subject*Other Order Requests*You recently requested assistance from our online support center. Below is a summary of your request and our response.*Thank you for reaching out to us! If you have additional questions, we can be reached by phone at *-***-***-****. **Response By Email (Jimmy C) (********** **:** AM)*Dear Kizzy Fraser, ***Thank you for taking the time to email us regarding sales check number ********.**We apologize for the delay in responding to your email.**About your order, we really sorry that you haven't got your headboard until now however upon checking here, there were tracking numbers that was created last **** under tracking *Z**RE************ and *Z**RE************ but there's no information or any update about it. We suggest here that you may partner with our DROPSHIP dept at *-***-***-**** so we can either contact or request it to the vendor or we can declare it as lost and process full credit and you may just reorder it then. Again we really sorry for this trouble.***Sincerely,*Furniture and Bedding Customer Service***Customer By Web FAQ*Ask A Question (Kizzy Fraser) (********** **:** PM)*To Whom It May Concern:**My name is Kizzy Fraser, and I am currently a Macy's cardholder. I have always been fortunate to receive excellent customer service from Macy's, and I also enjoy the quality of the products I have purchased in the past. **I am sure the incident that I have documented below is atypical* however, your expertise and assistance would be appreciated. I placed an online order (Order *: **********) for a few items on February **, ****. I received three of the four items purchased under the prior mentioned order number. The Vandale Adjustable Full*Queen Headboard, Quick Ship (Sales check *: ********) remains undelivered as of today March **, ****. **I contacted Macy's customer service department via phone on March **, **** in an effort to obtain a tracking number for the item in question. It was determined that the headboard wasn't received from the vendor, so a request or ticket was made while I was on the phone with the representative. The CSR informed me that I should receive an email with a tracking number within ** or ** hours.**After *** hours elapsed, I called Macy's customer service department today at *:** pm and was disappointed that the CSR was unable to answer my question regarding the whereabouts of the ordered item (********). The only information I was able to extract from the CSR (who by the way was pleasant throughout the very brief conversation) was: there was no record of the item being shipped, and I could call UPS to see if UPS has the item. I remain confused with the level of information received thus far, hence the reason I am requesting your assistance. **I thank you in advance for a speedy resolution of this minor setback.**Kindest Regards,*Kizzy Fraser**---***:******:*****---***Now, this is what I consider to be unacceptable customer service. *Why should the customer be further inconvenienced having to take additional time to partner with Macy’s ”DROPSHIP” department? The problem I am experiencing is an internal communication breakdown issue (whether it be Macy's vendor or not)* why are you requesting that the customer gets involved before a resolution? A more reasonable and acceptable request would be to coordinate with Macy’s "DROPSHIP'on a guaranteed delivery date. The lack of customer service is truly disappointing for a company like Macy.

GetHuman-kjfc did not yet indicate what Macy's should do to make this right.

How GetHuman-kjfc fixed the problem

We are waiting for GetHuman-kjfc to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Macy's's attention and get better help faster. Tap below to get started.
Having Macy's issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kjfc fixes it.
This email address isn't valid

Macy's

Customer service issue
Reported by GetHuman-kjfc
Mar 9th, 2019 - 3 years ago
Not resolved
Seen by 72 customers so far
Similar issue to 1630 others
0 customers following this

Timeline

GetHuman-kjfc started working on this issue
Mar 9th, 2019 10:32am
GetHuman-kjfc shared this issue with your circles on Google+
Mar 9th, 2019 10:36am
GetHuman-kjfc shared this issue with followers on Twitter
Mar 9th, 2019 10:36am

Paying Your Telecom Too Much?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies