I have emailed two online representatives of Macy's with no outcome other than we can't...

GetHuman1969090's customer service issue with Macy's from January 2019

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The issue in GetHuman1969090's own words
I have emailed two online representatives of Macy's with no outcome other than we can't help. or contact the store. I am now back in the UK and have NO idea who to contact for a result here. please see my email with the issue.. and Macy's response!!! I need a solution here please. Refund or replacement to the UK. I do not live near a store.*My email:*Dear Macy’s,* *I visited Memphis for Christmas with my young Son * weeks ago and on Christmas Eve we took a trip to Oak Court Mall.* *We went to Macy’s Store and my son purchased me not only a keepsake of our special trip but also my Christmas gift – a Silver Bangle with clear gem stones. He didn’t at the time notice that it had * stones missing and surprisingly neither did the shop assistant!!?* *The next day (Christmas day) I opened my gift and I noticed straight away that the stones were not there, due to the holidays the store was closed and we were leaving to head back to the UK the next day early, so I could not return the bracelet .* *Since returning home * more stones have come out of the bracelet (Total now of * missing) which is very disappointing and annoying as this is quite sentimental to me – I have attached the receipt and photographs for you.* *Can you please send me a replacement or something similar ?* *If an online voucher is provided can you bear in mind I am now in the UK so shipping will need to be included.* *I look forward to hearing from you.* *Best*Michele *RESPONSE FROM MACY'S*Hi Michele,**Thank you for your email.**We apologize for the inconvenience that this has caused you.**I reviewed your emails and I verify that this is a store purchase. Michelle, we apologize but we have a limited access as to the orders purchased at the store. Thus, to have your issue resolved, I advise you to partner with the store.**Please be advised that store and online services operates separately. **If there's anything else we can do to help, please don't hesitate to call us at *-***-***-****, or email us at *****@***.com. We're here ** hours a day - * days a week.**Best Regards,**Saira*Macys Customer Service Representative
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Macy's

Customer service issue
Reported by GetHuman1969090
Jan 15th, 2019 - 9 mons ago
I have an issue with Macy's too
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GetHuman1969090 started working on this issue
Jan 15th 3:09pm