Hello Again** I contacted you yesterday* the day I received my order, but I have not...

GetHuman1764638's customer service issue with Macy's from December 2018

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The issue in GetHuman1764638's own words
Hello Again** I contacted you yesterday* the day I received my order, but I have not heard back from you. * As I previously said: on December *th, I contacted Macy's regarding the order I had not received, order number: **********, which was placed on November **th and had not been shipped. The Macy's representative I spoke with processed a replacement order for the item* I received the replacement yesterday. The item was a mousse, (hair product), Unfortunately, when I tried to use it, the mousse was immensely defective and unable to properly function. When it squirted, a small amount of the product ran as a liquid onto my hand and at leaked out of the seam at the top of the can, mousse should be a foam. * This is just horrible* this mousse is unable to be used, and after I have waited for such a long amount of time for this item that I purchased in November. I would greatly appreciate it if you would please send me a replacement for this severely defective item.* Thank you so much & happy holidays to you and to your family

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Macy's

Customer service issue
Reported by GetHuman1764638
Dec 15th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1244 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Name on the order

Timeline

GetHuman1764638 started working on this issue
Dec 15th, 2018 11:05am

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