I have placed several orders with Macy’s since Thanksgiving & I have not received ever...

GetHuman-twocrazy's customer service issue with Macy's from December 2018

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The issue in GetHuman-twocrazy's own words
I have placed several orders with Macy’s since Thanksgiving & I have not received everything. After two hours of going through emails and tracking packages it’s been discovered that Macy’s canceled two items that I had on two separate orders!! Order number * ***-***-**** ordered on ***** and it was expected to ship ****. Another order * ***-***-**** is missing an item. It looks as though these items were cancelled i’m assuming because they were no longer in stock ...? ( and I would have to assume because I never received a phone call or an email letting me know) What I don’t think is very fair is that these items WERE in stock when they were ordered.. however because I was not in a hurry, I unfortunately clicked no hurry button for shipping.. ( all I can assume is that by the time you got around to my order it was out!!) I think the least Macy’s could have done was to send me an email letting me know instead of me tracking down packages four days and hours only to figure out Macy’s cancel it. I would like some sort of answer and resolution .. thank you. *Judith Torzy

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Macy's

Customer service issue
Reported by GetHuman-twocrazy
Dec 9th, 2018 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 1120 others
0 customers following this
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Timeline

GetHuman-twocrazy started working on this issue
Dec 9th, 2018 9:24pm

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