Missing Order - No status

GetHuman1717525's customer service issue with Macy's from December 2018

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The issue in GetHuman1717525's own words
I was trying to get an order status and if that is not available, then cancel and get a refund. ... Order luggage on Nov Twenty Sixth **.*UPS Label Created on Nov Twenty Ninth.*Expected Delivery was Dec Seventh.*Called Customer Support, waited ** mins.*Customer Service Representative struggled with the English language.*CS regurgitated info from Macy's website and then said that is all the information available and that I would need to wait.*I asked to cancel the order and was told that was not possible.*I asked to speak to a supervisor and the call was terminated.
Customer Service representatives need to work with the customers.
Provide accurate order status. If they are unable to do that, provide a way to cancel the order and refund the charges.
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Macy's

Luggage
Customer service issue
Reported by GetHuman1717525
Dec 8th, 2018 - 5 mons ago
I have an issue with Macy's too
Not resolved
Seen by 7 customers so far
Similar issue to 1096 others
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Timeline
GetHuman1717525 started working on this issue
Dec 8th, 2018 4:41pm