Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1689142 may need:
Order number, Billing address, Email address on the account, and Name on the order
The issue in GetHuman1689142's own words
My Macy's order has not arrived. I have tried calling Macy's customer service * times, but I'm on hold for half an hour, and then speak to a customer services rep in the philippines, who have no authority to do anything. They have promised to refund the money, and send me a gift card to compensate, but nothing has been forthcoming. My credit card has already been charged, but no shipment! I am on the verge of reporting Macy's for fraud, unless the make good what they've done
GetHuman1689142 did not yet indicate what Macy's should do to make this right.
I have an issue with Macy's too
How GetHuman1689142 fixed the problem
We are waiting for GetHuman1689142 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.