My Macy's order has not arrived. I have tried calling Macy's customer service * times...

GetHuman1689142's customer service issue with Macy's from December 2018

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The issue in GetHuman1689142's own words
My Macy's order has not arrived. I have tried calling Macy's customer service * times, but I'm on hold for half an hour, and then speak to a customer services rep in the philippines, who have no authority to do anything. They have promised to refund the money, and send me a gift card to compensate, but nothing has been forthcoming. My credit card has already been charged, but no shipment! I am on the verge of reporting Macy's for fraud, unless the make good what they've done
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Macy's

Customer service issue
Reported by GetHuman1689142
Dec 4th, 2018 - 2 mons ago
I have an issue with Macy's too
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Seen by 13 customers so far
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Timeline
GetHuman1689142 started working on this issue
Dec 4th, 2018 6:36pm