I ordered * Apple watches on November **st. Each watch was $***. There were other sto...

GetHuman-jillarnr's customer service issue with Macy's from November 2018

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The issue in GetHuman-jillarnr's own words
I ordered * Apple watches on November **st. Each watch was $***. There were other stores offering this same price, but I purchased from Macy’s. I didn’t attempt to make the purchases anywhere else because I had secured the items I wanted. Flash forward to November **th. The order arrived, but with only * watch. I called customer service and explained what happened. They said “sorry, we have no more watches and can only give you a refund.” No offering to make good on the mistake at all. I asked if a watch could be gotten from a store and sent to me, but the answer was no. All of the other sales of watches had sold out by this point, so I am stuck. Now I will have to pay $**-** more for the same item I ordered early and paid for. This isn’t fair, and it’s frustrating for me. Macy’s made the error, so Macy’s should correct the error. I plan to detail my issue online and with several of my local Facebook groups so no one else goes through this. Very disappointed!
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Customer service issue
Reported by GetHuman-jillarnr
Nov 28th, 2018 - 9 mons ago
I have an issue with Macy's too
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Seen by 3 customers so far
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GetHuman-jillarnr started working on this issue
Nov 28th, 2018 6:35pm