I have looked at the website and I don't see where you can request the latest statement...

GetHuman-lexbraun's customer service issue with Macy's from December 2018

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The issue in GetHuman-lexbraun's own words
I have looked at the website and I don't see where you can request the latest statement and pay the amount due. I have pressed the place where it says statement pay bill but what comes up does not give me either of requests. Please help. I am not going to pay a late charge when I have honestly tried to pay. I also have not received a the statement and bill by mail. I thought I was to speak to someone? It seems I am going to receive a e-mail .I need to speak to someone so I can pay if bill is do or schedule a payment.*Thank you Alexis
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Customer service issue
Reported by GetHuman-lexbraun
Dec 5th, 2018 - a mon ago
I have an issue with Macy's too
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GetHuman-lexbraun started working on this issue
Dec 5th, 2018 5:11pm